These norms are worth knowing and adhering to.
Why are business communication rules needed?
- they make communication easier;
- they avoid misunderstandings;
- clients will perceive you as a professional.
Basic rules of business etiquette:
Do everything on time
Delays and disruptions to deadlines are unacceptable. Ability to manage your time - a basic skill of a business person.
Speak and write competently
Try to be careful with your language, avoid harsh words and wrong stress.
Business ethics: 10 basic rules / pixabay.com
Formulate thoughts clearly and concisely
Do not use dry cliches, speak in a lively way.
Don't be too emotional
Stick to a calm and confident tone and you can't go wrong.
Learn to listen
Do not interrupt the interlocutor, do not show your impatience if the interlocutor speaks slowly. Always show a willingness and willingness to listen to him.
Respect the people you work with
Leaders need to feel your genuine interest in the business, and your customers need to take care of themselves. Never ignore client questions, even if they are project related.
Respect confidentiality
Never disclose to anyone what you have been asked not to distribute.
Business ethics: 10 basic rules / pixabay.com
Reply to letters
And do it quickly. The faster the better. If you need time to respond, warn the other person about it.
Structure your text
Don't write with a solid wall. Break your letter into paragraphs. Use lists. Highlight important information in bold. All these functions are available in mail programs.
Speakerphone
Turn it on only when your interlocutor has given permission to do so. Make sure that no background noise will interfere with the conversation.
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