What hairdressers, colorists annoying to customers? Why the customer does not receive the most beautiful balayazh that found in Instagrame beauty bloggers? And why, of all services in the beauty is in the hair color communication between the client and the master - a rare occurrence (so much discontent there any nail service or in cosmetics, or anywhere else)? Today let's talk about it.
The client came with a yellow-orange hair, wanted blond from one dyeing and satisfied with the result
The most frequent case of miscommunication between a barber-colourist and the client. Those who have at least a little interested in the basics of color, know that the output in the orange blonde - a very difficult task. And with the first painting the desired result will not work. And if a lock to make a little bit lighter, the client will receive the wool on the head, will be even more unhappy.
Masters in such cases spit and say to himself: "Ponakrasyat yourself copper color or henna will bring in the red, and then the dream to become a cool blonde with a first staining".
Way out: The client does not conceal its staining story before sat in a chair masters, and colorist initially warns and explains the complexity of the transition of a different color. And perhaps it will be necessary to repeat the staining.
If the database was initially uneven in color, then the dye will go to a different, darker place, double brighten. And if the customer has been highlighting, then choose dark strands separate (they orient themselves when they want to lead to a monochromatic coloring) Is basically impossible.
Dirty hair and saving on washing
Many artists hate when customer soaps head yesterday, the day the hair had become dirty and greasy, but before the haircut does not agree to wash my hair. Like, do not want to overpay.
But in fact, from the condition of the hair depends on the quality of haircut. And still unwashed hair spoil the tool, but the client for it in the drum.
Way out: Master may put an ultimatum "or my head and swifts, or goodbye"And may just warn in advance that for the quality of haircuts on the unwashed head, he is not responsible.
Client after the first wash has lost results and asks for money back
A fairly common situation. After staining the master advised to buy a particular brand's Skin agent, and the client has neglected this and bought another, cheaper. Result - or yellow or green in the left. Or, for example, the master did flising, promised that the root volume will stay for at least 2 weeks, and after the second washing the hair volume is not.
From the masters of asking will be fully refunded, but how to be a hairdresser if he spent on the client supplies? It turns out, she was working at a loss?
Way out: Both sides need to be familiar with the law. It must be remembered that to conclude an agreement between the master and the client can be made orally, it is stated in Article 159 of the Civil Code.
The client needs to know that if he is the master guarantee results, but in the end turned out not that coordinated, he is entitled to demand their money back. Because according to Article 12 of the Consumer Protection, beauty salon (and in particular the master) are responsible for providing full information on the services provided. The master must "follow the words" objectively talk about any procedure.
So, for example, hair restoration - a controversial procedure, you can find fault with the fact that disulfide bonds can not be recovered, you in fact make the nutrition of hair.
If dissatisfied customer wants to return the money for poor quality haircut or coloring - it will return. First written complaint to the director of the interior, sent by registered letter with acknowledgment. If the answer to the claim of the interior has not been received - we can safely file a complaint in the Federal Service. And if in the salon it is a registered letter, ignore it and discuss the harmful client in the smoking room or in the forums - the most stupid occupation. And it is better to fight this thing not to bring. You can free repair or refund, less consumables.
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