Many people are faced with the following situation - they came home from the pharmacy and found out that they had purchased the wrong drug that they needed. What to do in this case? Can I exchange medicines at the pharmacy? This question was answered in Rospotrebnadzor, writes medikforum.
Read to the end to get the most useful information.
It is possible to return or exchange a drug, but it is not so easy to do it. If a person simply changes his mind about using a good quality product, then the money will not be returned to him for the product. However, if the drug turned out to be defective, or the pharmacist made a mistake with the name and dosage, then you can safely apply for a refund or replacement.
So, if a deficiency is found in the drug, then it can be returned, exchanged for an analogue of proper quality, or replaced with a recalculation of the price for another.
What is considered an inadequate product?
1. It has expired.
2. There is no instruction.
3. There is a discrepancy in the product description.
4. There are chips, leaks.
5. The text on the packaging cannot be read.
In the above cases, you can go to the pharmacy and demand money back, or a replacement drug. If the pharmacist refuses to return the funds, then you need to write a claim in duplicate indicating the problem, as well as the name of the pharmacy employee. The complaint must be certified by his signature. The corresponding article with recommendations is posted on the official website of Rospotrebnadzor.
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