Many are afraid to order clothes from Aliekspress. Someone had a sad experience, someone watching the pictures on the internet of a series of "expectation-reality", run by Ali carelessly. I dress and shoes on a Chinese website for about a year. And during my time shopping, I had only two things of poor quality.
Today will discuss how to open a dispute and get your money back:
1. time
You can open a dispute within 15 days after order confirmation. My personal life hacking: I always rented unpacking parcels on the phone, when suddenly at the opening once the marriage is found, then this is the best proof. During these 15 days, I advise to take a walk in the shoes of the new street, make sure they are sturdy and high quality. Wash clothes in the gentle wash, if you suddenly begin to unravel the fabric, you can open during the dispute.
2. How to start a debate
Go to the website of Ali ➡ the top right of your profile suggests ➡ open the "My Orders"
We find the right order and push open a dispute
3. clear arguments
Aliekspress values its customers and, if clearly and the points paint a claim, the dispute is won. The main thing not to lie and not to deceive. I do not like to bother with sending feedback, and choose a partial refund. You have left the product and return the money.
Look at my example:
I ordered jeans, left to wait, right-reality
Here are the reasons I am led to the dispute (the text should be in English, translated via Google Translator):
On the Russian turned ugly, but Ali understood)
I ordered a pair of jeans for $ 19.84, by Aliexpress offered a full refund, but it was necessary to send the goods back to the seller. I asked for a partial amount of $ 13.89 and jeans for himself. The money return to within 2 hours.
4. detailed photos
By the arguments need to put pictures that clearly confirm the text. When I received this dress for 800 rubles, I do not know how to start a controversy and doubt in its success. Put this misunderstanding, made photos and doubts have disappeared) get a clear picture 😂
And in addition I sent a screen that indicates an inaccurate description of the fabric. Linen and cotton in the composition was not in sight.
I argue, of course, won.
If suddenly you encounter a similar situation, you'll have armed, I hope my experience has been helpful to you. The main thing do not let everything take its course, if the product really came of poor quality, make sure you open the dispute. Aliexpress appreciate their customers.
And yet, I can say with confidence that Aliekspress this is not a cheap Chinese shmoto. Now they can buy, and high-quality leather shoes and fancy clothes, and original branded handbags. Marketplace with confidence to a new level. Delivery becomes faster and can return an item that simply lose one's attraction or approached in size. These innovations Ali announced last month.
Recently I had new clothes, very satisfied
Pants are bright, comfortable, but a little thin, the cold weather will not fit. But the sweater and shirt would highly recommend, the quality above all praise.
Pullover, The price of 812 p
TrousersPrice p 1056
Shirt, The price of 723 p
And you had a similar experience? We won the argument? Tell us in the comments
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