People are different, and sometimes without waiting we enter into a dialogue with very rude and hostile individuals. As here with such talk? Turn around and leave? Then the next time they simply repeat their behavior, knowing that you do not like. Exercise in response to a similar rude? But, what you unnecessary stress and scandals? Or maybe just memorize five phrases that will simply disarm "the enemy"?
These are the magic phrase!
"Thanks!"
What? Average "thank you"? Exactly! Sometimes people are not rude because they are on the emotions, and with a view to our cause negative emotions. They are energy vampires, which imbues strength, when someone is responding to their negativity. So try to "break off" of their ideas. Listen to all that flows from them, and then just suddenly say, "Thank you!" Well, then you just need to turn around and go about their business. Such a reaction you give her to understand the brutal man who heard him, but at the same time, uttered a word you do not have touched.
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"And what you want to hear in response to this?"
This is kind of mirroring. Try to listen to the person and then ask such a question, and he hesitated. He immediately starts to think about what he said or what he had done, and in what sense do all they said. What did he want it from you? What is the reaction? Anger? Shame? What? As a result, you'll have to bring people to talk and discuss the reasons for its hostile and negative behavior.
"What makes you say that?"
And this phrase you give the other party to understand that he did not get to put pressure on you, but also attach importance to him. You seem to show Barker empath who wants to experience all the things that piled up on the soul of. He did, of course, does not expect to lose his balance, and his rudeness decreases. Maybe the person had a bad day or you really behaved like something is incorrect in relation to it. There remains only to ask about it directly. But if an adequate response from the interlocutor is not received, then it causes a lot worse, and it's definitely not you.
"Why are you always so negative?"
It happens that you are dealing with a person, and always solid negativity comes from him. That's what the situation would not have arisen, he was constantly rude, throughout all the accused, always gloomy and angry. In this case, set it at the meeting question: "Why is it always so negative" Usually snapper trying by all means to prove that he conducts himself well with others only through their own fault. And this question you will make him think. After all, in fact rude - it is a manifestation of some of its internal problems.
"Let's talk about it tomorrow!"
The phrase, which is ideal for a personal meeting with the rude person and on the phone. If you feel that you are about to begin to "bomb" from the words of the interlocutor, put the subject on something else, or better say the above sentence, and go about his business, well, or put tube. The main thing is not to let your emotions take over you the upper hand! By the way, using the phrase you stop himself from reciprocal rudeness, and his interlocutor: awake thinking about his behavior and words.
Most people who are rude to everyone around him, trying to bring them to the emotions, to ensure that the other was bad, perhaps, as well as they. It is therefore necessary to have in stock a few phrases to help disarm even a very rude person.
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Original article posted here: https://kabluk.me/psihologija/5-fraz-kotorye-uspokoyat-vrazhdebno-nastroennyh-ljudej.html
