It is difficult to find a more loyal Beeline client than me. I have been a client since 2003, since the day I got my first mobile phone. It was an ugly and heavy Siemens, which I could buy from my hands, putting aside my meager student scholarship. With its help, it was possible to make calls, dial SMS and fight off gopniks.
Devoted beekeeper
Then "Beeline" had a logo in the form of a bee on a blue background (oldies will understand). When I got my first iPhone three years ago, it turned out that this ancient SIM card does not fit it. The young consultant of "Svyaznoy" widened his eyes and for a couple of seconds was numb with surprise when he saw this SIM card, which had to be changed to a modern one.
Every time someone bragged about MTS or Megafon, I twisted my nose: I am a Beeline client, period. A devoted beekeeper. Once, out of curiosity, I switched to MTS, but suddenly I felt such a painful longing for the Beeline that after a couple of months I returned to it.
And then I got home Internet from Rostelecom. This was back in 2008, when fiber-optic technologies were not so developed, and the Internet worked through a landline phone.
But one day my home phone and home Internet were disconnected - both from Rostelecom. No one could understand why. And tech support too. I wound up the bills for mobile communications, and the Rostelecom girl, who did not understand anything, advised me in a trembling voice to “pull the wires and see what would happen” ...
It was Friday, offices were breaking in on the weekend, and someone had already gone home. For three days I sat without communication, until finally, on Monday, a middle-aged peasant from Rostelecom came to me. He innocently said that while leaving home, someone accidentally touched a key and accidentally disconnected my apartment from the connection. They could understand this only on Monday morning. I thought this only happens in bad movies.
On the same day I wrote, I wrote an application for connecting the home Internet from Beeline. On the same day, I vowed to myself not to get involved with Rostelecom, even if they paid me for it.
All these years I was delighted with the quality of the Beeline home Internet. It works quickly, technical support is great at helping remotely or arrives, if something is global. Internet outages were rare and could be waited out. I always reacted with the same indifference to frequent calls from Rostelecom: “Thank you, I am completely suits my provider, I have no need to change it for the sake of 100 rubles benefit in the subscription board ".
Wrong bees
This went on for years. But in 2020, something happened to Beeline.
Suddenly, huge downtime began - long and very frequent. If earlier I could count on the fingers of one hand the days when the Internet did not work, then somewhere in the summer of 2020 blackouts became more frequent, and in the fall they suddenly became weekly. And if earlier work was restored in 2-3-4 hours, now the restoration of service can take 6-8-10-12 hours.
I am a freelancer working from home. For me, a day without the Internet is a day without work. Day of explanation with bosses and customers. The day I let people down and miss deadlines. The day I don't get paid.
Speaking of money. The last time "Beeline" after the restoration of the service appointed compensation in the amount of 6 rubles 4 kopecks. Well, that's right: 550 rubles a month is about 18 rubles a day (24 hours), and 6 rubles for 8 hours without the Internet. Everything is correct and clear. Only sad for some reason, very, very sad.
This post was written in phone notes and sent to the editor. While he will edit and place it, I will pull the wires and press the buttons of the router. Rostelecom's technical support assured that it could help. I wonder if Rostelecom's advice works on Beeline's router? You should definitely check. There is still nothing to do without the Internet.
Author: Beeline client since 2003. Loyal and faithful, like Kashtanka.
